Frequently Asked Questions
Q: How do you login to Patient Portal?
A: Sign into Pportal using Health Safe ID
® (HSID). We will send a
passcode to your registered contact number or email address. You can follow the
steps in the link below to successfully set up Multi-Factor Authentication (MFA)
and enable the HSID login.
Click here for more
information.
Q: Who are you and what do you do?
A: Change Healthcare, now part of Optum, is an independent company that partners
with hospitals to help patients find a way to pay their medical bills. Government
benefits such as Medicare or Medicaid could help pay for these expenses. We also
help get all your paperwork squared away at no cost to you.
Q: What if I’m not eligible for Medicaid?
A: If you do not qualify to receive financial help from Medicaid, we will work
with you to find some other options like state/local programs, disability,
insurance through the Affordable Care Act, hospital charity programs, or other
payment programs.
Q: Why will you be asking about my personal and financial information?
A: We get it – we’ll be asking for some pretty sensitive information. But we need
it to get you financial help. By giving us this information, we can complete an
application for you and help you have the best possible chance of getting
approved.
Q: Why are there so many forms?
A: We know. It is a lot of forms - but we need to make sure every form your state
needs is filled out in order for you to be approved. We promise you the benefits
you could receive would be worth it!
